Technical Support Engineer
DESCRIPTION
Selling on Amazon is one of the fastest growing businesses at Amazon.com with more than 50% of all items currently sold originating from third-party sellers. Our team is responsible for the development of next generation solutions that enable Amazon and Third-Party developers worldwide to innovate, develop and distribute applications used by millions of sellers around the world to run their business on Amazon's Marketplaces. We are developing and operating distributed systems at unprecedented scale leveraging AWS technologies to deploy high-quality solutions into a cloud based architecture.
You will be a member of a world-class software development team that is comprised of Software Dev Engineers and Support Engineer. The team is responsible for developing, maintaining, and scaling the API endpoint to support our growing customer base and the work environment is fast-paced and collaborative. If you love diverse challenges, know how to deliver, and thrive in an exciting, high-visibility environment, we want to talk with you.
As a Technical Support Engineer you will own scaling our systems, eliminating root causes for reported issues, proactively testing and eliminating issues, and building tooling to identify and resolve customer-facing issues. Key metrics you will be contributing to are towards the health of our systems measured by the volume of reported issues and time to resolve issues.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
BASIC QUALIFICATIONS
- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
PREFERRED QUALIFICATIONS
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls